TERMS OF SERVICE

Last Updated: February 2026

1. Acceptance of Terms

By accessing and using the services provided by I Am Hacked ("we", "us", "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

I Am Hacked provides professional cybersecurity consultation services. Our services are offered in three tiers:

• Tier 1 - Social Media Investigation & Account Recovery ($500): Investigation of one hacked social media account, suspicious activity analysis, account recovery assistance, and security recommendations for social accounts.
• Tier 2 - PC Health & Compromise Check ($1,000): Initial investigation & analysis of one personal computer system searching for malware, unauthorized access, or any compromise indicators to discover whether the PC has been hacked or not ~ compromise assessment.
• Tier 3 - Full PC Hacked Investigation & Recovery ($2,000): A full investigation for a confirmed or highly suspected compromised personal computer system, including deep system analysis, advanced malware detection and removal, and a clear security remediation and hardening plan.

Each one payment allows for two scheduled consultation sessions (pre and post analysis), where we know the case details and requirements, discuss findings, provide recommendations, and answer your security questions.

3. Payment Terms

All services require full payment in advance before consultation scheduling. Payment is processed securely through PayPal using their payment gateway. We accept major credit cards, debit cards, and PayPal accounts.

• Payment Processing: Payments are processed immediately upon completion. You will receive a payment confirmation and transaction ID.
• Service Access: Once payment is verified (typically within minutes), you will receive access to schedule your consultation through our booking system.
• One Payment, One Booking: Each payment entitles you to one consultation booking (one session before analysis and one after). If you need multiple consultations or additional services, separate payments are required.
• Payment Security: We do not store your full payment details. All payment information is handled securely by PayPal in accordance with PCI DSS standards.
• Currency: All prices are listed in USD (United States Dollars). International payments will be converted by PayPal at current exchange rates.

4. Service Limitations and Scope

Our cybersecurity services are provided for legitimate security concerns and investigations only. Important limitations include:

• Legitimate Use Only: Services must be used for legitimate security investigations of your own accounts, devices, or systems.
• No Illegal Activities: We do not provide services for unauthorized access, hacking into systems you don't own, illegal surveillance, or any activities that violate local, state, federal, or international laws.
• No Guaranteed Recovery: While we provide expert analysis and recommendations, we cannot guarantee complete account recovery, data restoration, or removal of all security threats for every possible scenario. Results depend on the nature and severity of the security incident.
• Time Limitations: Consultation sessions are scheduled for specific time slots. Extended analysis beyond the consultation may require additional service tiers or separate arrangements. However, in many situations, we may request you to be live with us all the time in the call to recover your account, or to get some information needed from your PC. Pre and post analysis session shall not exceed 1.5 hours each.
• Client Cooperation Required: Successful investigations require your cooperation in providing access, information, and following security recommendations. We are not responsible for outcomes if recommendations are not followed.
• Third-Party Services: We provide consultation and analysis. We do not directly manage or operate social media accounts, cloud services, or third-party platforms on your behalf.

5. Client Responsibilities

To ensure effective service delivery, clients are responsible for:

• Accurate Information: Providing truthful and complete information about your security concerns, incident timeline, and affected systems or accounts.
• Cooperation: Actively participating in the consultation process, answering questions, and providing necessary access or information when requested.
• Access Credentials: Maintaining confidentiality of any temporary access credentials, tokens, or security information provided during the investigation process.
• Legitimate Use: Using our services only for legitimate security purposes related to your own accounts, devices, or systems.
• Timely Scheduling: Scheduling and attending consultations within reasonable timeframes. Repeated no-shows or cancellations may result in service limitations or cancellation without refund.
• Implementation: Following security recommendations provided during consultations. We provide guidance, but implementation is your responsibility. For social media accounts, we also implement the security recommendations with you.
• Backup and Preparation: Ensuring you have backups of important data before investigations begin, and preparing necessary information or access credentials in advance.
• Credentials Changing: Change every and each credential you told us about after finishing our analysis, so you only know them and no one else!

6. Refund Policy

We understand that circumstances may change. Our refund policy is designed to be fair while protecting our service integrity:

• Full Refund Eligibility: Refunds may be considered if requested within 24 hours of payment AND before the consultation has been scheduled or conducted.
• Technical Issues: If technical problems on our end prevent service delivery, a full refund will be provided regardless of timing.
• Service Not Provided: If we are unable to provide the service due to our unavailability or something else, a full refund will be issued.
• No Refund After Consultation: Once a consultation has been scheduled and conducted, refunds are not available. The service is considered delivered upon completion of the consultation session and case analysis.
• Partial Services: If a consultation is partially completed due to client cancellation or no-show, refunds are not available. Rescheduling may be offered at our discretion.
• Refund Processing: Approved refunds will be processed within 5-10 business days and returned to the original payment method through PayPal.

To request a refund, please contact us with your transaction ID and reason for the request at Husam@husamshbib.com.

7. Limitation of Liability

To the maximum extent permitted by law, I Am Hacked shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

8. Confidentiality

We maintain strict confidentiality regarding all client information, private details we looked into and security concerns. However, we reserve the right to report illegal activities to appropriate authorities.

9. Intellectual Property

All content, materials, and intellectual property on this website and provided through our services are the property of I Am Hacked and are protected by copyright and other intellectual property laws.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms of Service, please contact us through our website or visit HusamShbib.com or email us at Husam@husamshbib.com.

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