HOW THIS WORKS

Regaining Control of Your Compromised Accounts & Devices

When your accounts or devices are compromised, time is critical. Our cybersecurity experts follow a systematic approach to help you regain control and secure your digital presence. Here's exactly what happens:

📋 The Process Overview

Our investigation and recovery process is designed to be thorough, secure, and efficient. We work with you every step of the way to ensure you understand what's happening and what actions are being taken.

1 Initial Assessment & Consultation Booking

After you select your service tier and complete payment, you'll receive immediate access to schedule your consultation. During this initial session, we'll:

Gather critical information: Timeline of when you first noticed the compromise, what suspicious activities occurred, and which accounts or systems are affected. Please note that one payment covers one account or device
Assess the scope: Determine the extent of the security breach and identify all compromised areas
Understand your situation: Learn about your technical level, available access, and immediate concerns
Set expectations: Explain what we can investigate, what recovery is possible, and what steps will be taken

2 Investigation & Analysis Phase

Based on your service tier, we conduct a corrresponding investigation:

🔍 Tier 1: Social Media Investigation & Account Recovery

Account Analysis: Review account activity logs, login history, and unauthorized access patterns
Security Audit: Check for changed passwords, email addresses, phone numbers, or recovery settings
Threat Assessment: Identify how the account was compromised, if possible
Recovery Path Identification: Determine the best method to regain account access based on platform-specific recovery options
Compromised Data Review: Assess what information may have been accessed or stolen, if possible
Live Review: We will be step-by-step with you checking your account, and helping you recover it
Expected Output: Recovery of ONE social media account

💻 Tier 2: PC Health & Compromise Check

Malware Detection: Scan for viruses, trojans, keyloggers, ransomware, and other malicious software
System & Memory Integrity Check: Analyze system files, memory dump, registry entries, and startup processes for malicious indicators
User Account Analysis: Review user accounts, permissions, and recent system changes
Data Access Audit: Identify what files or data may have been accessed, copied, or encrypted
System Acquisation: We will copy selected files for our examination & analysis (Triage). We will guide you step by step to collect the required files, or, with your permission, securely access your system remotely to do it ourselves
Expected Output: Checking ONE computer system to determine if it was compromised or not, providing a brief report

🛡️ Tier 3: Full PC Hacked Investigation & Recovery

Comprehensive Digital Analysis: Deep-dive investigation of system logs, file system, and memory dumps
Advanced Malware Analysis: Behavioral analysis of suspicious programs, APTs, and threat intelligence correlation
Timeline Reconstruction: Create a detailed timeline of when and how the compromise occurred
Data Breach Assessment: Determine exactly what data was accessed, when, and by what methods, if occured.
Security Hardening: Providing multiple layers of security recommendations to prevent future breaches
Restoration: We will help you restore your system to a clean, secure state
System Acquisition: We will copy selected files for our examination & analysis. If needed, we may take all system's data as well. We will guide you step by step to collect the required files, or, with your permission, securely access your system remotely to do it ourselves
Expected Output: If we find any signs of compromise, we will investigate in detail, explain what happened in a clear report, provide security recommendations, and help clean and restore the system safely. Deep analysis, malware removal and system restoration require tier 3 service

3 Recovery & Remediation Guidance

After completing the investigation, we provide you with a comprehensive recovery plan:

Step-by-step recovery instructions: Detailed, easy-to-follow guides tailored to your specific situation
Account recovery assistance: For social media accounts, we guide you live through platform-specific recovery processes (password reset, account recovery forms, identity verification, etc.)
Malware removal guidance: Instructions for safely removing detected threats, so you can remove it yourself or request us to remove it (we need remote access). Removing malware requires our tier 3 service.
System restoration steps: How to restore your computer to a clean state, including backup restoration and system repair procedures. This requires our tier 3 service ~ as we may be live all the time to guide you through the process
Security improvements: Recommendations for strengthening your security posture to prevent future compromises

4 Security Hardening & Prevention

We don't just help you recover, we also help you stay secure afterwards:

Password security: Guidance on creating strong, unique passwords, or even passwordless authentication methods if possible
Two-factor authentication (2FA): Help setting up 2FA on all critical accounts
Security software recommendations: Antivirus, and security tools appropriate for your needs
System updates: Ensuring your system and software are up-to-date with security patches
Backup strategies: Setting up manual/automated backups to not lose your data because of a security incident
Security best practices: Education on recognizing phishing attempts, safe browsing habits, and security awareness

5 Follow-Up & Support

Your security is our priority even after the consultation:

Recovery verification: We help you verify that recovery steps were successful and accounts/systems are secure
Questions answered: Address any concerns or confusion about the recovery process or security recommendations
Additional resources: Provide links to official recovery pages, security tools, and educational materials
Ongoing guidance: Providing ways & recommendations for monitoring your accounts and systems for future suspicious activities

⚠️ Important: While we provide expert analysis and detailed recovery guidance, we cannot guarantee 100% account recovery in all cases. Recovery success depends on factors such as platform policies, personal details, available recovery information, and the nature of the compromise. However, we work diligently to maximize your chances of successful recovery.

🔒 What Makes Our Approach Different

Expert Analysis: Years of experience in cybersecurity, penetration testing and digital forensics
Personalized Guidance: Every situation is unique, and we tailor our approach to your specific circumstances, and contain the breach accordingly to minimize the damage while investigating
Clear Communication: We explain technical concepts in understandable easy terms and provide step-by-step instructions
Comprehensive Coverage: We don't just focus on recovery, as we also help you understand what happened and how to prevent it
Respect for Privacy: All information shared during consultations is kept strictly confidential
Time-Efficient: We work quickly because we understand that every moment counts when dealing with a security breach.

⏱️ Typical Timeline

Payment to Consultation: Schedule your consultation immediately after payment verification (typically within minutes)
Consultation Session: 60+ minutes depending on complexity, and another session after finishing the investigation if needed to explain the results and recovery steps
Device Investigation & Recovery: It might take between two weeks to 1 month per device, taken into consideration urgent first steps to isolate and contain the breach while investigating.
Account Recovery: Timeline varies based on platform response times (typically 1-7 days for account recovery, but sometimes takes longer around even a month! ~ it happened to me)

Ready to Regain Control?

Don't let hackers maintain control of your accounts or devices. Get expert help today.

SELECT YOUR SERVICE TIER

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